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GENERAL QUESTION

We apologize for the downtime you experienced and any inconvenience this may have caused. Our first priority is to get the server up and running as soon as possible so you experience no more down time. The resources and time it would take to move you to another box is far greater than the resources currently being used to bring your server back on line. Unfortunately, at this time, because your account is on a server that is undergoing maintenance, we cannot move your account. Even if it were possible to migrate your account to another server, it would take 24 to 48 hours for DNS propagation in addition to the time of moving your files. Doing this would also pull valuable resources and increase the length of time to resolve any issues currently being addressed.

Having a slow loading website can be frustrating, and can lead to less traffic visiting your site. If your site relies heavily on e-commerce or advertisements this could result in substantially less revenue being generated by your website.

There are many reasons a website may be slow.

  1. A huge spike in Additional Traffic.
  2. A Dynamic Site without caching.
  3. Extremely Large or non-optimized graphics.
  4. Extremely Large or non-optimized database.
  5. Large amount of calls to external websites (twitter, facebook, youtube, etc...)
  6. Connectivity issues

In WordPress, if the images are uploaded in the correct location and your code references each image correctly, you have HotLink Protection enabled. You need to add your domain/subdomain to the, URLs to Allow Access, list found within HotLink Protection. You should specify both with and without the www's if you want the images to display from both URLs.

There are various reasons why a site may utilize more than its normal share of server resources. Unfortunately, it is often unexpected and doesn't necessarily follow a major modification of your website; this can make it difficult to identify the cause and ultimately resolve the issue.
The following resources may be able to help you resolve this issue:

Troubleshoot

To begin troubleshooting this issue, you should have a basic understanding of the limits and resources for your account and what happens when they're reached:
• Account Limits Summary
• CPU Resource Usage
• How Much Disk Space Do I Get for Email
• Where Can I Find Your Terms of Service?
• What Happens to Someone Abusing System Resources?

Resolve the Issue

The following articles can help you troubleshoot your resource usage issues:
• CPU Resource Restriction
• Viewing Your Disk Space Usage
• Inode Usage

Congratulations on the new domain name! There may be additional steps required to configure your new domain name. If you ordered your domain name along with your hosting package, it should already be configured for your hosting package and you will just need to wait for DNS propagation.

If you purchased your domain separately, it may or may not have been automatically been associated with the correct hosting package. You can check by performing a WHOIS lookup to query your domain name's settings. The WHOIS results will contain the currently configured name servers.

Private name servers are DNS name servers that are associated with a particular domain name as opposed to being associated with those of TroHost.
Private name servers can only be used on our Reseller, VPS and Dedicated Server hosting plans.
It is not possible to use private name servers on our Shared hosting plans (Hatchling, Baby and Business).

We have developed the following resources to help you determine the best hosting plan to suit your needs:
• Which Hosting Plan is Right for Me?
Welcome to the swamp! We're here to help you get your website(s) going! For help getting started with your specific hosting plan, please see:
• General Info & Getting Started Page
You can view all your invoices within the billing portal. We have kept the billing portal separate from the support system for security reasons. It allows account owners the ability to give hosting control access to web developers, friends, and associates without the concern of them accessing billing information.
You can log into your billing portal by visiting: “LINK REQUIRED”
If you need to upload files to your hosting account, you may opt to use the File Manager or FTP.

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